|Shipping and Returns|
Vedette Returns Policy Online
Vedette offers a satisfaction guaranteed shopping experience. We know that sometimes you may need to exchange or return an item. That's why we offer an easy, 14-day return policy. You may return unworn, unwashed merchandise with all tags attached within 14 days for an exchange or refund.
Credits or charges due will be issued to the original method of payment less original shipping fee for Ground or for Express shipments. Please allow ten (10) business days for your return/exchange to be processed after it is received. Additional $10 or 20% Restocking fee (whichever is greater) will be charged if item is found to be worn, damaged, soiled, with white lotion stains or returned after the 14 day return deadline.
Important Information about Returning Shapewear and Intimate Apparel
ALL SALES ARE FINAL on Hosiery Items (Style 700, 701, 702, 703, 704, 705, 706 and 707) these items are not returnable or exchangeable. No exceptions.
If more than 14 days have passed since your package shipped and you would like to exchange/refund any of your items, we reserve the right to accept or refuse them. If accepted, a $10 or 20% re-stocking fee (whichever is greater) will be deducted from your refund.
Items that have been previously purchased and returned cannot be returned a second time.
Final Sale Items
Items ending in Clearance or Sale Price are FINAL sale items. These items are non-returnable, non-refundable and non-exchangeable.
You must return your items to the address below within 14 days from the day you received your package. Original shipping fees as well as any shipping fees associated with making returns or exchanges are the responsibility of the customer and are non-refundable. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.
How to Return
How to Exchange
To exchange an item. Please send us a a written note or an email at firstname.lastname@example.org of which new items you'd like in exchange. Please allow ten (10) business days for your return or exchange to be processed after it is received.
For an exchange, you are responsible for the shipping cost of returning the merchandise. If you request a replacement item of equal or lesser value, there is no charge to ship the item to you. However, if you purchase additional items, you are responsible for the cost of the additional items and shipping charges. If the exchange is of lesser value, we will need permission to credit your credit card for the original order and place a new order.
Errors or Damages
In the unlikely event that we have inadvertently sent you incorrect merchandise or you have received damaged merchandise, please notify us immediately. We will reimburse you the cost of returning the package to us and will not charge you for the shipping cost of replacement merchandise.
FOR ITEMS PURCHASED ONLINE SEND YOUR RETURN TO THE ADDRESS BELOW, WITHIN 14 DAYS OF RECEIPT:
Returns must be sent to:
Orion Manufacturing Inc.
405 Odell Industrial Way
Griffin, GA 30224